Terms of Sale

The owner of the online store www.sugarmill.eu (hereinafter the Online Store) is OÜ NordCare Estonia (registry code 12664828), located at Uus 14, 10111 Tallinn.

Validity of the sales contract, goods, and price information

The Terms of Sale apply to the purchase of goods from the Online Store. The prices of the products sold in the online store include 20% VAT and are indicated next to the products. A shipping cost is added to the product’s price. The shipping cost depends on the quantity of the goods, the location of the buyer, and the method of delivery. The shipping cost is displayed to the buyer when ordering. Information about the goods is provided in the Online Store directly next to the goods.

Placing an order

To order the goods, you must add the desired products to the Shopping Cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The amount of the fee to be paid by bank link or bank transfer is then displayed on the screen. If the customer has not paid for the order within 3 working days, the order is considered canceled. The agreement enters into force upon receipt of the amount due to the bank account of the Online Store. If the ordered goods cannot be delivered due to the end of the goods or for any other reason, the buyer will be notified as soon as possible and the money paid (incl. Delivery costs) will be refunded immediately, but not later than within 14 days of sending the notice.

Delivery

The goods can be ordered directly from the online store to Estonia, Latvia, Lithuania, Finland. Shipping costs are borne by the buyer and the corresponding price information is displayed next to the shipping method. Shipments within Estonia usually reach the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 14 calendar days. In exceptional cases, the right to deliver the goods within up to 45 calendar days. All orders to other EU and non-EU countries are agreed in writing and the products are delivered according to the agreed shipping method and price after the order fee has been received in the online store owner’s account.

Right of withdrawal

After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days. The right of withdrawal does not apply if the buyer is a legal person. In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics, and functioning of the goods in the manner permitted for testing the goods in a physical store. If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics, and functioning of the goods or have signs of use or wear, the Online Store has the right to reduce the refundable fee according to the decrease in the value of the goods.

The returned goods must not have been used, opened, or expired. In order to return the goods, an application for withdrawal from the purchase of the goods must be submitted to the e-mail address info@sugarmill.eu no later than within 14 days of receipt of the goods. The costs of returning the goods shall be borne by the buyer unless the reason for the return is the fact that the item to be returned does not correspond to what was ordered (eg a wrong or defective item). The buyer must return the goods within 14 days of submitting the application. Upon receipt of the returned goods, the online store shall return to the buyer immediately, but not later than 14 days after receipt of the returned goods, all fees received from the buyer on the basis of the contract.

If the buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Online Store does not have to reimburse the consumer for a cost that exceeds the cost related to the usual delivery method. The online store has the right to withdraw from the sale transaction and reclaim the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to a mistake.

Right to lodge a claim

The buyer has the right to contact the online store within two months at the latest by sending an e-mail to info@sugarmill.eu or by calling +372 50 58820. The online store is not responsible for defects that have occurred after the delivery of the goods to the buyer. If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will return all fees associated with the sales contract to the buyer. The online store shall respond to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data

The online store uses the personal data entered by the buyer (incl. Name, telephone number, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to transport companies in order to deliver the goods. The online store will send newsletters and offers to the buyer’s e-mail address only if the buyer has expressed a wish by entering an e-mail address on the website and has announced his / her wish to receive direct mail notifications. The buyer can cancel the offers and newsletters sent to the e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

Solving arguments

If the buyer has any complaints regarding the Online Store, they must be sent to the e-mail address info@sugarmill.eu or call +372 50 58820. If the buyer and the Online Store are unable to resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the Online Store. The review of the buyer’s complaint in the commission is free of charge. The buyer can turn to the European Union Consumer Dispute Resolution Platform.