How to order in our e-shop?

  1. If you order from Estonia, Latvia, Lithuania, or Finland, you can place your orders directly on our e-shop. All the rest clients should contact us via e-mail  info@sugarmill.eu

  2. You do not need to log in to our e-shop to order the goods. Just add the products you want to the Cart.

  3. When you have added all the desired products to the Cart, click on the Cart and place your order by clicking the Proceed to Checkout button.

  4. When placing an order, fill in all mandatory fields and agree to the Terms and Conditions.

  5. If you prefer to pay by bank transfer, then after submitting the Order, you will receive an order/invoice with a payment deadline of 3 working days. If you do not pay the invoice after this time, your order will be canceled automatically.

  6. When paying with a bank link (the service is provided by Montonio), you will not receive a separate invoice or order.

  7. After receiving the payment, we will post your goods within 5 working days, usually, on the day the money is received.

  8. An SMS will be sent to your mobile phone when the parcel has reached the parcel machine of your choice (SmartPost, Omniva).

  9. The package will reach you no later than the 10th day after ordering.

NB! If the product with the desired taste, size, or color is out of stock, we will contact you and find a suitable solution for you.

How to pay for the goods?

1.You can pay for your order by bank link (the service is provided by Montonio) or by bank transfer.

2.When you choose bank transfer, you will receive an invoice with a payment deadline of 3 working days. If the invoice has not been paid after this time, the Order will be canceled automatically.

How do the goods reach you?

1.We send the goods to a parcel machine.

2.We use Omniva and SmartPost parcel machines.

3.The usual transport fee inside Estonia is 3 euros, which will be added to the cost of the goods. (Latvia 7,50 euro, Lithuania 8,50 euro, Finland 11 euro). In the case of large items, the higher tariffs apply according to the price list of the postal service provider

4.If you want to receive the ordered goods home by courier, please contact us before placing the order.